Our Approach
Think critically, troubleshoot, work together, and get stuff done.
Minus the b.s.
Align
The Foundation
Through collaborative ideation, EKKO and your stakeholders bring perspectives into focus, establish shared priorities, and turn ideas into actionable direction. Storyboards, prioritized concepts, and a structured brief document our decisions and create the foundation for everything that follows.
Strategy
Know what to build, and why
We work across the full spectrum of Experience Strategy, from imagining what’s next to elevating what exists. Whether shaping new opportunities or rethinking existing experiences, we balance customer needs with business realities to create experiences that are meaningful, viable, and built to work in the real world.
Research
Evidence-based personas, journey maps, and user insights grounded in real customer behavior.
Good for: Making confident, customer-informed decisions instead of relying on assumptions or the loudest voice in the room.
Heuristic Analysis
A structured evaluation of your product against established usability principles and UX best practices.
Good for: Identifying and prioritizing usability issues and improvement opportunities without waiting for user testing.
Strategic UX Planning
A UX roadmap that aligns business goals, user needs, and experience priorities.
Good for: Getting every team moving in the same direction, working on the right things, in the right order.
Information Architecture
How your content, features, and functionality are structured, organized, labeled, and connected.
Good for: Helping people find what they need, with a clear, intuitive structure established before screen design begins.
Design
Turn the thinking into something tangible.
We start with rough concepts, test early, and refine until the design is ready to be built.
Storyboarding
Rough sketches and scenarios that illustrate how users move through your product, before a single screen exists.
Prototype
An interactive prototype with enough detail to test ideas and gather feedback from real users.
Validation
Real users, real tasks, observed and documented. Prioritized findings and a clear list of fixes, so decisions are backed by evidence.
Visual Identity
Defines the visual language: typography, color, imagery, graphic elements, and how they work together.
Visual Design
Applies the Visual Identity language to the product’s screens, components, and interactions.
Design Systems
Reusable components, design tokens, and specifications your developers can use directly, in the tools your team already works in.
Build-Ready
A head start for your developers
We don’t ship the final product. We hand your developers, or our partner development teams, a design system and a working prototype, so the build starts far ahead of where it normally would.
Design Engineering
The bridge between design and code, ensuring what gets built matches what was approved.
Good for: Code-ready prototypes built on your design system, giving developers a solid foundation to extend rather than requiring them to reinterpret design files.
Partnered Build
EKKO leads UX and design while a development partner brings it to life, whether that’s your in-house team or one of ours. One shared plan, one design system, and no handoff cliff.
Start Anywhere
Whatever you’re working through, start with what’s happening. Find the right path to a decision, a fix, or getting developers unblocked.
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Start with a Joint Working Session
Your team and ours work through the problem together, align on priorities, and surface disagreements early. No pitch, just collaboration and a clear, documented direction.
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Start with a Heuristic Evaluation
We’ll seek to uncover usability issues, identify friction, and provide clear, actionable recommendations to improve your product.
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Start with a Code-Ready Prototype
We’ll turn ideas into a functional prototype, giving developers a clear blueprint to build from.